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The Hookah Lab Help Center

<p><span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please reach out to Customer Service via email at support@thehookahlab.com and our team will help you with your request.</span></p>

Please reach out to Customer Service via email at support@thehookahlab.com and our team will help you with your request.

How can I close/deactivate my account?

Privacy and tech support

Report issue

How can I track my order?

How will I know if my order is confirmed?

How can I find my order number?

Can I make changes or cancel my online order?

Can I change the flavor, model, color or size after an order is placed?

When is my order shipped?

What if I place an order and The Hookah Lab doesn't have the item in stock?

How can I find a flavor or a hookah model I am looking for?

Orders

What forms of payment are accepted for online purchases, and when am I billed?

What shipping options are available in the continental USA?

What are the shipping fees?

When will my order be delivered?

Can I ship an order to a foreign country?

When will I get a refund for my order that was canceled before shipping?

Can I ship an order to a shipping forwarder?

What happens to my order if I provided an incorrect address?

What should I do if my package is lost during shipping?

I received a notification saying my order was delivered, but I can't locate it.

Billing & shipping

What is TheHookahLab.com's Return Policy?

Returns

Is it safe to use my credit card?

Where can I learn more about your Privacy Policy?

How can I unsubscribe from emails?

Why do I need to verify my age?

How does age verification work?

If asked to provide additional information to verify your age

What if I am having trouble with age verification?

Age verification

How can I close/deactivate my account?Updated a year ago