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The Hookah Lab Help Center

<p><span style="color: rgb(0, 0, 0);">Once you&apos;ve placed products in your cart and entered your complete address at checkout, shipping options, and costs will be presented to you. These shipping rates, sourced from USPS and UPS, adjust based on your specific location.</span></p>

Once you've placed products in your cart and entered your complete address at checkout, shipping options, and costs will be presented to you. These shipping rates, sourced from USPS and UPS, adjust based on your specific location.

What are the shipping fees?

Billing & shipping

Report issue

How can I track my order?

How will I know if my order is confirmed?

How can I find my order number?

Can I make changes or cancel my online order?

Can I change the flavor, model, color or size after an order is placed?

When is my order shipped?

What if I place an order and The Hookah Lab doesn't have the item in stock?

How can I find a flavor or a hookah model I am looking for?

Orders

What forms of payment are accepted for online purchases, and when am I billed?

What shipping options are available in the continental USA?

When will my order be delivered?

Can I ship an order to a foreign country?

When will I get a refund for my order that was canceled before shipping?

Can I ship an order to a shipping forwarder?

What happens to my order if I provided an incorrect address?

What should I do if my package is lost during shipping?

I received a notification saying my order was delivered, but I can't locate it.

What is TheHookahLab.com's Return Policy?

Returns

Is it safe to use my credit card?

Where can I learn more about your Privacy Policy?

How can I unsubscribe from emails?

How can I close/deactivate my account?

Privacy and tech support

Why do I need to verify my age?

How does age verification work?

If asked to provide additional information to verify your age

What if I am having trouble with age verification?

Age verification

What are the shipping fees?Updated 8 months ago