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The Hookah Lab Help Center

Once your order starts processing, changes aren&apos;t possible.However, if you get in touch within 20 minutes of ordering, we can cancel and redo it. Reach out ASAP via Email at <a data-fr-linked="true" href="mailto:support@thehookahlab.com">support@thehookahlab.com</a>, Chat, or text us at 786-305-5241.Orders typically ship in 2 business days. If yours is already on its way, kindly wait for its arrival and then follow our return policy. Please note, clearance items aren&apos;t eligible for returns or exchanges.

Once your order starts processing, changes aren't possible. However, if you get in touch within 20 minutes of ordering, we can cancel and redo it. Reach out ASAP via Email at support@thehookahlab.com, Chat, or text us at 786-305-5241. Orders typicall

Can I change the flavor, model, color or size after an order is placed?

Orders

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How can I track my order?

How will I know if my order is confirmed?

How can I find my order number?

Can I make changes or cancel my online order?

When is my order shipped?

What if I place an order and The Hookah Lab doesn't have the item in stock?

How can I find a flavor or a hookah model I am looking for?

What forms of payment are accepted for online purchases, and when am I billed?

What shipping options are available in the continental USA?

What are the shipping fees?

When will my order be delivered?

Can I ship an order to a foreign country?

When will I get a refund for my order that was canceled before shipping?

Can I ship an order to a shipping forwarder?

What happens to my order if I provided an incorrect address?

What should I do if my package is lost during shipping?

I received a notification saying my order was delivered, but I can't locate it.

Billing & shipping

What is TheHookahLab.com's Return Policy?

Returns

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Where can I learn more about your Privacy Policy?

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Privacy and tech support

Why do I need to verify my age?

How does age verification work?

If asked to provide additional information to verify your age

What if I am having trouble with age verification?

Age verification

Can I change the flavor, model, color or size after an order is placed?Updated a month ago