The Hookah Lab Help Center logo
The Hookah Lab Help Center logo

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Orders

We want you to be 100% satisfied with your order.

How can I track my order?

By using this link you can track your order. Just enter the email address used when making your purchase.

How will I know if my order is confirmed?

A confirmation of your order will be emailed to you after your purchase is finalized. Once your parcel has been dispatched, we will also send you a shipping confirmation email.

How can I find my order number?

After placing your order, you'll get a confirmation email with your order number.

Can I make changes or cancel my online order?

Once your order starts processing, changes aren't possible. However, if you get in touch within 20 minutes of ordering, we can cancel and redo it. Reach out ASAP via Email at [email protected], Chat, or text us at 786-305-5241. Orders typicall

Can I change the flavor, model, color or size after an order is placed?

Once your order starts processing, changes aren't possible. However, if you get in touch within 20 minutes of ordering, we can cancel and redo it. Reach out ASAP via Email at [email protected], Chat, or text us at 877-624-1999. Orders typicall

When is my order shipped?

We aim to dispatch all orders within 1-2 business days of the time the order is placed. Delays include but are not limited to, holidays, inclement weather, and resolution of any verification of the order. We process orders Monday to Friday, excluding

What if I place an order and The Hookah Lab doesn't have the item in stock?

If certain items in your order are out of stock, we'll inform you via email. Your credit card will not be charged.

How can I find a flavor or a hookah model I am looking for?

You may click the search icon in the upper right corner of every webpage and type in what you would like to find.