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The Hookah Lab Help Center

<p>We aim to dispatch all orders within 1-2 business days of the time the order is placed. Delays include but are not limited to, holidays, inclement weather, and resolution of any verification of the order. We process orders Monday to Friday, excluding U.S. Federal Holidays. All shipping time frames are counted in business days.</p>

We aim to dispatch all orders within 1-2 business days of the time the order is placed. Delays include but are not limited to, holidays, inclement weather, and resolution of any verification of the order. We process orders Monday to Friday, excluding

When is my order shipped?

Orders

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How can I track my order?

How will I know if my order is confirmed?

How can I find my order number?

Can I make changes or cancel my online order?

Can I change the flavor, model, color or size after an order is placed?

What if I place an order and The Hookah Lab doesn't have the item in stock?

How can I find a flavor or a hookah model I am looking for?

What forms of payment are accepted for online purchases, and when am I billed?

What shipping options are available in the continental USA?

What are the shipping fees?

When will my order be delivered?

Can I ship an order to a foreign country?

When will I get a refund for my order that was canceled before shipping?

Can I ship an order to a shipping forwarder?

What happens to my order if I provided an incorrect address?

What should I do if my package is lost during shipping?

I received a notification saying my order was delivered, but I can't locate it.

Billing & shipping

What is TheHookahLab.com's Return Policy?

Returns

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Where can I learn more about your Privacy Policy?

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How can I close/deactivate my account?

Privacy and tech support

Why do I need to verify my age?

How does age verification work?

If asked to provide additional information to verify your age

What if I am having trouble with age verification?

Age verification

When is my order shipped?Updated 8 months ago