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The Hookah Lab Help Center logo

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Billing & shipping

Everything you need to know about the billing and shipping

What forms of payment are accepted for online purchases, and when am I billed?

We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club cards.  We do an authorization when the order is placed to verify that the funds are available. For items that are available to ship, we do not charge your account until the

What shipping options are available in the continental USA?

Orders in the continental USA ship via USPS and UPS. Due to nationwide shipping volume, you may experience a delay. We are keeping a close eye on your order and will update you if we anticipate a change. We appreciate your patience. See Shipping Poli

What are the shipping fees?

Once you've placed products in your cart and entered your complete address at checkout, shipping options, and costs will be presented to you. These shipping rates, sourced from USPS and UPS, adjust based on your specific location.

When will my order be delivered?

We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. Most orders are shipped the next business day after they are placed. We use USPS/UPS for all orders in

Can I ship an order to a foreign country?

Yes, we offer shipping beyond the US. However, we advise verifying any potential import taxes or duties with your country's customs office prior to placing an order. Please note, that we are not liable for any issues pertaining to customs import fees

When will I get a refund for my order that was canceled before shipping?

If your order was not dispatched, your card wasn't charged. Instead, the amount was merely held as a pending transaction. We do an authorization when the order is placed to verify that the funds are available. We do not charge your account until the

Can I ship an order to a shipping forwarder?

Yes, we can ship the order to your forwarders' address. strives to ensure that all orders go out in perfect condition to offer the best customer experience. For customers choosing to ship their order to a mail or freight forwarding s

What happens to my order if I provided an incorrect address?

If your order has already been dispatched, we're unable to make any changes until it is returned to our warehouse by the carrier. To have it reshipped, the customer should provide the correct address and cover the additional shipping fee. Customers a

What should I do if my package is lost during shipping?

While is not responsible for lost or undelivered packages, we will do our best to assist you. Any shipping concerns should be reported within 48 hours of the last tracking update. For resolution, please work directly with the postal

I received a notification saying my order was delivered, but I can't locate it.

Occasionally, shipping carriers might have errors in their tracking, leading to premature delivery notifications. We recommend checking your surroundings and if by the next business day the package is still not found, please get in touch with the car